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Shipping and Payment
If you select take my time, production is typically 5-7 Business Days Plus Shipping which falls between 1-7 Business Days Depending on location
If you select Rush my Order production is 48 hours, Plus Shipping
At any time you can select expedited options on the shipping page
You will recieve a Email from UPS as soon as the product ships
Need my cutout ASAP, can you hurry?
For faster production, there is an optional $50 rush fee for the initial item, and 15% for each additional item. Rush orders placed before noon, will ship same day, with the customers chosen shipping method. Rush orders placed after noon, EST., will be processed the following business day.
My cutout was delivered cracked or damaged, what do i do?If cutout is lost or broken, you MUST contact us within 24 hours of the confirmed delivery time. Keep all damaged product and packaging. Photo proof of damages is required for all refunds and reissues. Without this proof, we cannot file a claim, and refunds and reissues will not be granted. A UPS representative may need to see the damaged product. You will be notified if a visit is necessary. All losses or damages outside the 24 hour window are not our responsibility.
How long do these things last? The printed image has a UV resistance of 5 years, but direct sunlight will damage the image over extended exposure. Under room temperature (75 to 65 degrees Fahrenheit) and normal humidity, the cutout will last indefinitely. Under harsh conditions, high humidity and or heat, the image may bubble, or the edges may curl. Cutouts are NOT all weather, and we assume no responsibility for your use of the cutout.
What payment methods do you accept? Purchases can be made by Credit Cards, Checks, and Pay Pal. A minimal deposit of 50% or credit card number is required before work will commence.
Why is there a charge from Wet Paint T-Shirts on my card?All charges to credit cards will show up as Wet Paint T-Shirts Inc. and will be processed online through Paypal or by phone. there will be a $25 service charge for any disputed charges, this is your warning.
I changed my mind, i don't want a cutout, can i cancel my order? If customer approves a proof, job, or order either verbally, in writing, or by email, this starts a binding contract. Orders that are canceled before work has commenced will not receive any charges and will get a full refund. All canceled orders once work has started, will be charged a fee of 15% the cost of the order. Once an order has been completed and has shipped you are stuck with it. There are no returns or refunds on any custom items.
Can you use my shipping account with ...? Shipping is through UPS or through R&L carriers. Personal or corporate shipping accounts cannot be used.
How is a cutout shipped? Cutouts are delivered folded in one flat package, unless multiple items are ordered. They are packaged and shipped in a wood and cardboard container. Shipping prices shown are for ground or oversized air shipping. Any item exceeding 165 inches in girth may be shipped via common carrier and charged at least $125 for shipping.
I didn't get my cutout on time. What do i do? Shipping time requested and purchased is not guaranteed by LifeSize Custom Cutouts. Delays due to UPS, R&L Carriers, or any other shippers are not our responsibility. Delays also caused by weather phenomenon or other acts of a God do not make us liable. No refunds will be issued due to shipping delays. Please keep this in mind when making time sensitive orders. Oversize items will be shipped via common carrier, and delivery will be 2 to 7 days and at least $125.
Do you ship overseas? Yes, but additional charges apply, Please call or email first before ordering.
Why wont you make my cutout? All custom requests and jobs will be accepted at our discretion
What do you do with my information? Any acquired personal information is never sold
You can either email it to info@wall-stars.net, use our file dropbox, or you can snail mail it to:holidaycutouts, 81 Waller St., Wilkes Barre, Pa 18702.
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